Simple sharing and seamless collaboration

PrimePortal

PrimePortal offers a comprehensive and easy to access view of the IT-delivery.
Together with #define it supports all steps of the Application Lifecycle Management process and can be used by different actors.

Client in the driver seat

It’s not always easy to keep all the stakeholders, clients and partners informed and updated around what’s going on in an outsourcing commitment.

To provide a more efficient means of communication, CGI offers PrimePortal, a powerful tool that gives clients a window into all the different service areas. PrimePortal offers a “Single-Point-of-Information” service where it becomes easy for your clients to obtain information and reports relating to project progress. The client will be able to manage the outsourcing commitment from the driver seat.

To demonstrate the advantages of PrimePortal one client said that they “couldn’t imagine what we would be doing without it” and that PrimePortal was a “tremendous success”.

Works like a hub

In any outsourcing commitment there are a lot of information producers and consumers. Without a central repository the clients risk loss of information and control.

PrimePortal is the central hub for the client, with all information stored and accessible from one place, available when the client needs it.

PrimePortal could be compared to a toolbox with a set of customizable and role-based components. The client decides what type of information should be available for different users. For example, only the controller can access the economic reports. The portal can also be accessible to different types of partners, clients or CGI employees.

Instructor-led training

On client demands CGI can arrange tailor-made workshops and information seminars. Personalized workshops give participants a deeper knowledge of the benefits with PrimePortal.

The opbjectives of the seminars could be to provide particiants with information on how to best use the portal functionalities or to inform new project members about the services in PrimePortal and #define.

A typical seminar runs for approximately 3 hours. The lenght of each seminar varies based on numbers of participants and purpose.

To request PrimePortal or to get more information, please contact. coreteam.service.desk.se@cgi.com

Basic functionality provided in PrimePortal

Function		Short Description
Client specified interface		Role based client branded multilingual interface.
Order and manage change requests, projects and consultants		Order and manage change requests, consultants and other resources in a dynamic request engine which is possible to configure both with regards to process as well as layout.
Order dashboard		Graphical overview of orders in a comprehensive order dashboard.
Incident management		Follow-up and reporting of incidents to Service Desk.
Incident dashboard		Graphical overview of ongoing incidents in an comprehensive incident dashboard (Single-sign-on integration to CustomerFirst).
Document archive		A shared document service where the IT-delivery organization and the clients collaborate.
Reporting services		Access to relevant reporting (SLA, economy, incident etc).
News and information services		Access to news and information from the underlying processes.
KPI		Graphical status overview of the applications/systems or projects included in the delivery.
HR service		In outsourcing contracts PrimePortal can act as the HR service for new employees joining CGI.
Single-point-of-service		It is also possible to use PrimePortal as a single-point-of-service portal in order to gather all services related to the delivery in one place. Today there are single-sign-on integrations to incident management, asset management and authorisation management systems. An example of a current integration is the integration towards the incident dashboard in Customer First. An example of a future integration is the integration to the web interface of Remedy.
Other functions		Contacts, FAQ, Wiki, Discussion forums and Survey functionality are examples of other components also available in the portal.
Security		PrimePortal offers both basic and strong authentication (using soft or hard certificates).
Fully managed		Delivered as a SaaS (Software as a Service). Application maintenance for PrimePortal as well as server, network and backup management are fully managed by CGI.
Infrastructure		PrimePortal is securely hosted on a redundant HA (High Availability) server cluster. The different nodes in the cluster are placed in geographically separated locations thus providing capabilities of a stretched cluster.

Share portal

Client specific url
Authorization structure
Client specific terminology
Client specific interface
Dynamic navigation structure
User administration tool
1 SharePoint file library
1 contact page
1 news list
1 FAQ page

» Including hosting » Maintenance » Support and free upgrades.

Standard portal

Client specific url
Authorization structure
Client specific terminology
Client specific interface
Dynamic navigation structure
User administration tool
1 contact page
1 File Archive page
1 news list
1 Report page
1 FAQ page
1 #define project

» Including hosting » Maintenance » Support and free upgrades.

Additional components

1 additional order engine
Customized order workflow with own statuses

This release contains a bug fix.

• Fixed bug where an error would be displayed when updating an existing file, even though the file was actually updated.

This release contains new functionality, many small improvements and bug fixes.

Upgraded SVN package with support for newer (more secure) TLS versions and ciphers.
Improved internal logging to be able to find more errors and get more info when they occur.

This release contains speed optimizations.

Optimized user and group loading in PrimePortal User Framework with caching, asynchronous functionality and where group descriptions are stored.
User Administration will be faster because of this.
Pages with File Archives against #define will load faster.
Pages with Tickets against #define will load faster.

This release contains a major bug fix.

Fixed bug in User Administration that could display a render error on different actions, such as Create User, Edit User and Reset Password.

This release contains new functionality, many small improvements and bug fixes.

New layouts for Sales Web and product webs.
Prepared Forgot Password for Sales Web in SharePoint 2013.
Fixed bug regarding limit when loading users from AD groups.
Fixed alert subscription bug.

This release mainly contains bug fixes and smaller improvements for PrimePortal 5.

Major speed optimization for User Administration.
Users with access to the current page are not loaded unless the user column "Revision author" is displayed for the "#define 4 Files" webpart.
Fixed bug where some webparts would not work correctly if a user had one or more upper case characters in the username.
Fixed bug where some SharePoint icons were not displayed correctly.
Added Swedish language support for User Administration.
Updated the "Change Password" webpart information/validation to match underlying systems with a minimum length of 8 characters.
Added a masterpage design without the quick launch menu on the left side.

This release mainly contains bug fixes and minor layout improvements for PrimePortal 5.

Bug fixes for the Branding and the User Administration webpart, etc.
Speed optimizations mainly for User Administration.

This release contains new functionality, many small improvements and bug fixes.

Implemented Office Edit, a way to documents directly from Internet Explorer using your locally installed Microsoft Office.
Fixed critical Change Password bug.
More webparts, tools and automatic tests have been adapted to SharePoint 2013.
As the migration is near the migration scripts and tools are being finalized.

This release mainly contains bug fixes and minor layout improvements for PrimePortal 5.

Bug fixes for the Tickets (against #define 4), Files (against #define 4) and User Administration webparts, etc.
Layout improvements for the general layout branding and some webparts.

The change is for the tickets component (against #define 4):

Enhanced change logs by hiding large text changes, which now can be displayed using a new "Diff" view.