Help, tutorials & documentation.

Before contacting support, please read the FAQ below.

 

Important Links

To set a new password, visit this link and enter your username to receive an email with instruction how to set a new password for your user.

Please make sure that the email send from us does not end up in your spam filter. Check your spam inbox.

  • Go to Self Service and login with your username and password
  • Near the bottom of the page, where it says Password click on the Change button, 
  • Enter your current password and your new password

Start by go through the step by step guide here

If you still have problems then contact our support.

  • Go to Self Service and login with your username and password
  • Enter your number at Mobile phone number:

Correct format +46731231234

Make sure you have the correct telephone number and format for the telephone number in self-service

Correct format +46731231234

​​​​​​​​​​​​​​​​​​​​To ensure that you get support as soon as possible​​​​

Please contact our Service Desk:

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When emailing Support Desk please include the application you need help with.
This ensures your issue will arrive to the correct support team.


There are also certain details we need to know to resolve your ticket:
  1. Address of the project or portal your question/problem refers to. E.g., https://demo.define.cgi.com, https://demo.primeportal.com 
  2. Username(s) of who is affected. E.g., groupinfra\joh​ndoe, acc\johndoe 
  3. Description of the problem. What you were trying to do at the time or what steps you performed.
  4. Any error message(s), or a screen shot of the problem page. 
  5. Which platform and browser do you use. E.g., Windows 10, Windows 7, Internet Explorer 11, ​​Google Chrome, Firefox

Access request
We at support do not handle access requests because of security, please contact your nearest manager.